Returns 

Thank you for choosing Electrical Merchant. We always aim to provide the best possible service for our customers.
 
If You Change Your Mind
 
You have 30 days from the date your order is delivered to inform us that you wish to return item(s) for a refund.
Before returning items, please contact us by calling 02033400441 or emailing sales@electricalmerchant.co.uk. Please have your email confirmation and order number ready.
 
Important Notes:
 - Goods are returned at the customer's cost and risk.
 - To qualify for a refund, items must arrive in perfect condition, in their original packaging with no marks or damage.
 - Returned goods must reach us within 30 days of your return request being approved.
 - Please allow up to 14 working days for the refund to be processed.
 
Faulty Items
 
Please inform us immediately if an item you purchased develops a fault. If the product is still within the manufacturer's warranty period, it will be replaced or refunded as appropriate. 
If the product is confirmed to be faulty, we will refund the cost of returning the item. If testing shows the item is not faulty or has been damaged due to incorrect installation, no refund or replacement will be issued.

Damaged Goods or Short Deliveries

Deliveries must be checked immediately. Any damages, shortages or delivery errors must be reported to us by calling 02033400441 or emailing sales@electricalmerchant.co.uk.

Return Address

All returns must be securely packaged and sent to:

Innotronix Ltd
Unit 18,
Heron Business Centre,
Henwood,
Ashford,
TN24 8DH

If you need further help or advice, please contact us at sales@electricalmerchant.co.uk.