Delivery Information

Thank you for choosing Electrical Merchant. We always aim to provide the best possible service for our customers.

Please note our delivery guidelines below:

  - Free Delivery: Available on all orders over £50.
  - Stock Items: Estimated next-day delivery.
  - Non-Stock Items: Estimated 2–4 days, depending on manufacturer availability.

To save your valuable time, please call us before checking out to confirm stock availability.
 
On Receipt of Delivery

  - Check Your Order: If possible, please check your order before signing for the goods.
  - Damaged or Missing Items: If you notice any discrepancies, such as missing or damaged items, please note this by signing as "damaged" or "missing."
  - Unchecked Deliveries: If you do not have time to check your order, or if the driver is pressuring you to sign, please sign for the delivery as "unchecked."
  - Third-Party Acceptance: If someone else is accepting the delivery on your behalf, please ask them to sign as "unchecked."
  - Safe Place Requests: If you have requested that your delivery be left in a safe place, please note that we cannot be held responsible if the goods go missing or are damaged.

If you need further help or advice, please contact us at sales@electricalmerchant.co.uk.

Missed Deliveries 

If you are not available to receive your delivery and do not contact us, the goods will be returned to our warehouse. Please be aware that we may have to charge you for re-delivery, as we will incur charges from our couriers.